Cancelling a Signature Request

Sometimes, the wrong document or document version is selected when creating a signature request. This may be discovered by you or reported by a signer. If the document sent for signing needs to be replaced, you must cancel the ongoing signature request and create a new request with the correct document.

How to cancel a signature request

1. Go to Signatures > Pending requests.

2. Locate the signature request you want to cancel and click anywhere on it to open the request details.

3. Click on Cancel request in the upper-left corner.

4. Confirm the cancellation by clicking Cancel request.

Important: Cancelling a signature request cannot be undone. Any signatures that have already been completed on the document will be deleted and cannot be recovered.