Rejection handling of electronic signatures

Reactivate or Remove a User From a Signature Request

If a signer rejects a signature request, an administrator receives an email notification informing them of the rejection.

You can then choose to either:

• Reactivate the signer, allowing them to sign the document again.
• Remove signer, permanently removing them from the signature request.

Navigate to the Signature request

1. Go to Signatures > Signature requests, or follow the link in the email notification.
2. In the Pending requests overview, locate the signature request with the status Rejected.

Handle the rejection

1. Click anywhere on the rejected request to open the request details.
2. The signer who rejected the request is displayed with the status Rejected, along with their reason for rejecting the request.
   
   
   
3. Below the signer's comment, choose one of the following actions:
   
   
    
   Reactivate
   Select Reactivate to give the signer another opportunity to sign the document.
   
   Remove signer
   Select Remove signer to permanently remove the signer from the signature request. The signer will no longer be able to sign this specific request.
   
   Please note: This action cannot be undone. Once a signer has been removed from a signature request, they cannot be added back to the same request. If the signer needs to participate again, you must cancel the current request and create a new one. 
   

What happens if no action is taken?

If you do not reactivate or remove the rejected signer, the signature request will eventually expire without collecting all required signatures.

A rejected signature is treated as a veto, meaning the signature request cannot be completed until the rejection is addressed.